Who we are

TIVRA ("we", "us") provides the TIVRA media player application for Android TV and mobile devices, the tivratv.com website, and the TIVRA web dashboard. This policy describes what information we collect when you use them, why we collect it, and the choices you have. TIVRA does not provide, host, or sell any media content — you connect services you already subscribe to.

Information we collect

• Account information. Your email address and sign-in identity (Google Sign-In or email/password), managed through Google Firebase Authentication.
• Subscription and billing status. Your TIVRA plan and its status. Payments are processed by Stripe or Google Play; we never see or store your card number. We store the references those processors give us (such as a customer ID or purchase token) to keep your subscription active.
• Provider connections. The connection details you add for your own services (such as a provider server address and login, or a media-server address). These are stored encrypted and are used to sync your setup across your devices and to power features you use, like the web dashboard.
• App settings and activity. Your favorites, category preferences, watch progress, scheduled recordings, and app settings — synced so your setup follows your account across devices. If you use the web dashboard's library view, a listing of your library titles and artwork references is synced to display it.
• Device information. A device identifier and basic model information for each device signed in to your account, used to enforce your plan's device limit.
• Server logs. Standard technical logs (such as IP address and request time) kept for security and troubleshooting, retained briefly and then discarded.
• Website analytics. The tivratv.com website uses Google Analytics with cookies to understand site traffic. The TIVRA app itself does not serve ads and does not use advertising trackers.

What we don't do

• We do not sell or rent your personal information to anyone.
• We do not serve advertising in the app and do not use advertising SDKs.
• We do not monitor, log, or retain the media you watch. Streams play from your own provider; features like resume and recordings only store what you explicitly use them for.
• We do not provide media content and have no access to your provider's catalog beyond displaying it to you in the app.

How we use information

We use the information above solely to operate TIVRA: signing you in, keeping your subscription active, syncing your setup between your devices, providing the web dashboard, sending service emails (such as receipts, account notices, and release announcements you can unsubscribe from), and keeping the service secure.

Service providers

We rely on a small number of processors to run TIVRA: Google Firebase (authentication), Stripe and Google Play (payments), Resend (email delivery), and Hetzner (server hosting). Each receives only what it needs for its function.

Data retention and deletion

Your data is kept while your account is active. You can request deletion of your account and all associated data at any time by emailing [email protected] from your account email — we complete deletion requests within 30 days. Signing out of a device removes that device's registration; removing a provider connection deletes its stored details.

Children

TIVRA is not directed at children under 13, and we do not knowingly collect personal information from them.

Changes and contact

If this policy changes materially, we will update this page and note the date above. Questions and privacy requests: [email protected].